Lydia Ruggiero began their career in the customer service industry in 2009 at the Epic Roasthouse. Lydia quickly rose through the ranks to become the Floor Manager and Customer Service Manager. In this role, Lydia was responsible for increasing the nightly reservation count by 10% and raising customer satisfaction surveys to 90%. Lydia was also involved in monthly profit and loss meetings, where they helped to decrease the labor cost by $100 per day. In 2013, Lydia left the Epic Roasthouse to join eFolder as a Client Success Manager.
At eFolder, Lydia was responsible for on-boarding over 100 accounts every 60 days and increasing new opportunities by 20%. Lydia also implemented individual B2B market strategies and boosted the client’s customer base by 10%. In 2017, Lydia left eFolder to join NinjaOne as an Account Manager. In their current role, they work with product, education and marketing teams to produce and enhance training materials.
Lydia Ruggiero has a Bachelor of Arts in Psychology from UC San Diego and an Associate of Arts in General Studies from the College of San Mateo.
Location
San Francisco, United States