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Jhumaa Dutta has extensive leadership experience in operational management across multiple industries, currently serving as Associate Vice President at NIIT Limited since April 2019. Recognized as the Best Global Leader for successfully improving customer metrics and implementing automation that significantly enhanced operational efficiency, Jhumaa has also managed global key accounts and led large teams in various projects. Prior roles include General Manager positions at NIIT Limited and WNS Global Services, where notable achievements included enhancing customer satisfaction scores and promoting employee engagement. Jhumaa's career began in 2001 and encompasses diverse roles in organizations such as Dell India Services, Convergys, and EXL Service. Academic qualifications include advanced degrees in Project Management and Strategic Decision & Risk Management from esteemed institutions, including Stanford University.