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The Operations team at Niftel Communications is responsible for overseeing the day-to-day functions of the BPO services, ensuring seamless delivery and meeting client requirements 24/7. They manage workflow, optimize processes, and ensure that technology and infrastructure are efficiently utilized to support clients in finance, insurance, claims, and energy sectors across the UK, US, and India. With multiple Operations Managers and Team Leaders, they focus on maintaining high performance standards and achieving operational excellence.