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Kate Kaplan is an experienced insights architect at Nielsen Norman Group since May 2016, specializing in human-centered design and research practices for enterprise UX challenges. Key contributions include developing and teaching professional training seminars, conducting extensive user research, and delivering full-day conference courses. Previously, Kate held leadership roles at Centerline Digital, first as Executive Strategy Director and later as Vice President of Strategy, where responsibilities encompassed designing user research strategies, building cross-functional consensus, and enhancing experience design. Prior experience includes roles as Senior Designer and Web and Publications Designer at CRI Designs. Kate holds an MS in Technical Communication from North Carolina State University and a BA in English, Spanish, and Professional Writing from the University of North Carolina Wilmington.