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Neil Wilson has a diverse work experience spanning multiple industries. Neil began their career at HP in 1999 as a Senior Support Analyst and worked there until 2005. From 2005 to 2007, Neil worked as a Senior Technical Analyst at Citigroup. Neil then joined BT Global Services as a Voice Support contractor from 2007 to 2008, followed by a brief stint at Google as a Voice Support contractor. In 2008, Neil worked at Chester County Council as an Avaya IPT Support. Currently, Neil holds a position at NICE, where they have served as an APA Developer since 2009. Neil also holds the role of Lead Business Analyst (Global APA BA Team) at NICE.

Neil Wilson attended Usworth Comprehensive from 1981 to 1985, although no specific degree or field of study is mentioned. From 1985 to 1987, they studied at Monkwearmouth College, earning an ONC (Ordinary National Certificate) in Computer Studies with a focus on Computer Technology/Computer Systems Technology. In September 2020, Neil obtained a certification in Learning the JavaScript Language from LinkedIn.