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Jerwin Javel currently serves as a Technical Account Manager at NICE, a position held since January 2024. Prior to this role, Jerwin worked as a Customer Success Manager at Resonate Solutions from January 2022 to December 2023 and as a Project Manager at Stefanini Philippines from September 2018 to January 2022. Jerwin's career began at Convergys, where multiple positions were held from May 2010 to August 2017, including Team Lead, Client Services Coordinator, Product Trainer, and Sales and Service Specialist. Jerwin also worked as a Project Lead at MyDocNow from October 2017 to August 2018. Jerwin holds a Bachelor's degree in Social Sciences from the University of the Philippines, completed in 2010.