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Devin Jefferies is an accomplished professional in the field of Salesforce Engineering and Sales Operations, currently serving as the Director of Salesforce Engineering and Director of Sales Operations at NICE since January 2020. Prior experience includes roles as Salesforce Solution Architect/Consulting Manager at Eide Bailly Technology, where Devin provided consulting services and launched a new managed services group, and various positions at Ancestry, including Salesforce Administrator and Business Analyst, contributing to the implementation of Salesforce platforms and collaboration with UX/UI and Analytics teams. Early career experiences include management roles in customer service and technical assistance at Symplified Technologies LLC, Central Washington University, and Physical Education Summer Camp. Devin holds a Bachelor of Science degree in Information Technology & Administrative Management from Central Washington University.