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Bhushan Pangaonkar is an experienced technical writer with a diverse background in technical communication and documentation. Currently serving as a Specialist Technical Writer at NICE Ltd since March 2021, Bhushan previously held roles such as Senior Technical Writer at NICE Ltd, Technical Communication Expert at Amdocs, and Sr. Technical Writer at Mphasis. Early career achievements include contributions as a Technical Writer at Webaroo, where responsibilities encompassed improving help systems and developing various technical documents. Bhushan's experience also includes leadership roles at Packt Publishing, focusing on content strategy and development. Educational qualifications include a Post Graduate Diploma in Communication and Journalism and a BSc in Information Technology from the University of Mumbai.