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Sam Lee possesses a diverse professional background with significant experience in quality analysis, health consulting, and case management. Currently serving as a Quality Analyst and previously as a HealthCover Consultant at nib New Zealand since July 2019, Sam has honed expertise in ensuring service quality and client satisfaction. Prior experience includes roles as a Senior Case Manager and Case Manager at IAG from September 2016 to July 2019, where Sam effectively handled complex case resolutions. Earlier positions include Logistics Supervisor at Samsung Service Centre New Zealand from October 2013 to September 2016 and a Human Resources Intern at Smith & Caughey's during a Co-Op programme at Auckland University of Technology. Sam holds a Bachelor's degree in Business Management and Human Resource Management from Auckland University of Technology, earned between 2009 and 2013.