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Steph Merrell is an experienced Customer Insights Manager and Research Lead with a background in market research and consumer insights. With a Bsc Hons in Human Psychology, Steph has worked with companies such as nib Group, Commonwealth Bank, HCF Australia, and Pacific Magazines, where Steph provided valuable insights for brand, comms, and reputation research projects. A highlight of their career was leading the Australians at Home 2 research project at Pacific Magazines, showcasing expertise in the Homes category. Steph has also worked on projects involving new product launches, TVC campaigns, and strategic branding initiatives. Throughout their career, Steph has shown a strong ability in delivering high-level outputs and training teams on research disciplines.