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Joanne O'Neill's work experience begins in 2011 when they started working at the British Red Cross as a System Administrator. In this role, they provided user support for the organization's finance system and maintained support for the retail teams using the Cybertill EPOS system.

In 2012, Joanne O'Neill became an Application Support Supervisor, where they built a new application support and reporting team. Joanne also worked on a project for the delivery of an integrated HR and Payroll system, focusing on post-implementation support and building business relationships.

From 2014 to 2019, Joanne O'Neill worked as a Business Systems Support Manager at the British Red Cross. In this role, they were responsible for the development and enhancement of all shared services functions, including business systems, user support, reporting and management information, training services, and the support desk. Joanne collaborated with corporate business system users to understand business needs and deliver a high-quality systems support service.

In 2020, Joanne O'Neill joined NHS Greater Glasgow and Clyde as a Senior Business Analyst Project Lead. Additional details about this role are not provided.

Joanne O'Neill obtained their ITIL foundation certification in 2014. Prior to that, they attended the University of the West of Scotland from 2008 to 2011, earning a Bachelor of Applied Science degree in Registered Nursing. Their earlier education includes attending St Stephens High School from 1998 to 2003. Joanne O'Neill also has additional certifications, including being a Prince2 Practitioner since 2015 and obtaining the ITIL Foundation certification in 2013.