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Emma Archer currently serves as the Consumer Affairs Senior Manager at NHBC, where responsibilities include overseeing the complaint handling function and serving as Deputy to the Head of Consumer Affairs. Prior roles at NHBC include Consumer Affairs Manager, focusing on managing complaint handling teams. Emma's extensive experience also includes positions at Socialicity Group Limited, where responsibilities ranged from Partnerships Manager for Kwil, overseeing partner onboarding and collaboration with charities, to Operations Manager for Financial Claims, managing daily operations and driving key performance indicators. Additional roles at Socialicity included Complaints Manager, Sales Customer Service Manager, and Senior Sales Executive, demonstrating a strong background in team management and customer service.