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Sophie Loor is an experienced Business Analyst with a focus on Customer Relationship Management (CRM) and IT business analysis. Currently employed at NFU Mutual since November 2018, Sophie applies analytical skills to identify and prioritize business requirements while ensuring technical deliverables align with stakeholder needs. Prior to this role, Sophie served as an IT Business Analyst at the Legal Ombudsman from June 2015 to November 2018, where significant contributions were made to major business transformation projects, including leading the requirements phase for a new Case Management System. Sophie's earlier experience includes roles at PMGC Technology Group Ltd and Netshield, involving CRM administration, project sponsorship, and business process improvement. Educational background includes a degree from EPHEC, completed in 2010.