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Nina Miller is an experienced professional currently serving as the Training, Development & Customer Insights Manager at NFU Mutual since September 2001, with a focus on delivering training programs and identifying development gaps within the organization. Previous roles at NFU Mutual include Customer Service Manager, where responsibilities involved enhancing performance and quality standards, Sales and Service Team Leader, supervising team activities, and Sales and Service Associate, providing customer service and selling insurance products. Additionally, Nina held the position of Head of Security at The Arches from June 2000 to June 2015, overseeing security operations and staff management during events. Nina's educational background includes studies at City of Glasgow College from 2015 to 2017 and attendance at Ponteland Community High School from 1991 to 1999.