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Kelly McLean has extensive experience in customer service and team leadership, having worked at NFU Mutual since April 2008, where roles have included Sales Associate, Senior Sales and Service Associate, Business Support Analyst, and currently, Customer Service Team Lead. In this role, Kelly McLean is responsible for people management, team performance, quality and compliance, performance management, and employee welfare. Prior to NFU Mutual, Kelly McLean served as a Sales Associate at Response Intelligent Outsourcing from September 2006 to April 2008, focusing on customer service, sales lead conversion, product knowledge, and compliance with standards. Educational background includes attendance at St Pauls High from 1998 to 2003 and Cardonald College from 2003 to 2004.