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Bradley W. is a Senior Business Systems Improvement Analyst at NFU Mutual, with experience in managing the Live Chat solution for underwriting teams and the agency network. Bradley W. has previously served as a Business Systems Improvement Analyst, Claims Validation First Party Handler, Claims Validation Officer, and Claims Handler, focusing on fraud detection and total loss claims in the agricultural sector. Prior to NFU Mutual, Bradley W. worked at LV= as a Learning and Development Coordinator and Customer Service Representative, training new staff and handling protection insurance applications. Bradley W. holds a BA (Hons) in Computer Visualisation & Animation, Digital Composition from Bournemouth University and completed secondary and further education with strong performance in multiple subjects.