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Chanelle Balfour has extensive experience in information technology, currently serving as the Information Technology Service Desk Team Lead, Knowledge Manager, and Service Desk Specialist at the National Football League (NFL) since February 2011. In these roles, Chanelle provides comprehensive support to internal users across multiple locations, manages deployment projects, and offers specialized support for various devices and software. Previous experience includes an IT student position at Year Up and roles as a Game Advisor at GameStop and a Child Care Worker at Etteirrah's Daycare. Chanelle attended Adelphi University and St. John's University for education.