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Ryan D. is an experienced IT professional currently serving as a Service Desk Engineer - Tier III - Networking & Security at NexusTek since September 2021. In this role, Ryan D. is responsible for deploying and managing network security solutions, designing VPNs, conducting incident responses, and enhancing service desk efficiency through comprehensive documentation. Prior experience includes positions as an Information Systems Administrator at Whole Foods Market, where Ryan D. automated maintenance tasks and improved system performance, and as a Senior Service Desk Technician at Brooksource, focusing on technical support for Point of Sale systems. Ryan D. has additionally held various IT support roles across several organizations, demonstrating a strong foundation in technical problem-solving and system management. Educational qualifications include a Bachelor of Science in Computer Science from the University of Florida and an Associate of Science in Computer Science from Austin Community College.