Eugene Miroshnykov is a seasoned professional with extensive experience in customer care and operations management at Nextiva since September 2017. As a Senior Manager in Customer Care, Eugene has demonstrated strong leadership by partnering with cross-functional teams, managing Operations Managers, and implementing effective communication strategies. Previous roles include Operations Manager, where Eugene led a large team in a 24/7 tech support environment, focusing on quality assurance and operational efficiency, and Technical Support Team Lead, emphasizing coaching and performance management. Eugene's educational background includes a Bachelor's degree in Applied Mathematics from the National Technical University of Ukraine 'Kyiv Polytechnic Institute.'
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