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João Melo possesses extensive experience in IT service delivery and cloud financial operations, currently serving as a Cloud FinOps Specialist and SDM at Nextios since August 2019. As a Community Member of the FinOps Foundation since March 2024, João contributes to industry discussions and advancements. Previous roles include Service Delivery Manager at TIVIT and UOLDIVEO, where responsibilities involved managing client contract items and ensuring delivery according to agreed SLAs. Additional experience includes IT Coordinator at INTEC Tecnologia and various positions at Telefónica Brasil, focusing on change management and senior support analysis. João holds a Bachelor's degree in Information Technology Management from Uninove and is currently pursuing an MBA in Economics and Business Management at Universidade Anhanguera São Paulo.