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Yasmina Ricci has extensive experience in customer service and operations management. Yasmina is currently working at Nexthink as a Sales & Customer Operations Manager since August 2021. Prior to that, they worked at Mouvent AG as the Global Head of Customer Service and Support, managing various aspects of customer lifecycle management. From 2018 to 2019, they served as the Global Head of Customer Service and Supply Management at Alcon, overseeing customer life cycle management and ensuring high customer satisfaction. Yasmina also worked at Autodesk for a significant period of time, holding positions such as Global Senior Customer Service Manager, Customer Service Manager, and Customer Service Supervisor. In these roles, they managed customer service teams, analyzed KPIs, addressed customer issues, and ensured high-quality service levels.

Yasmina Ricci has a diverse education history. From 1994 to 1998, they attended Ecole supérieure de Commerce Neuchâtel and obtained a Diploma in Business/Managerial Economics. In 1999, they attended Goethe Institut and earned a Deutsch Zertificat in the German language. Later, in 2000 and 2001, they studied at Cairns School of English and received a Cambridge English Certificate in English Language and Literature, General.