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Christophe Gagin has a diverse work experience starting in 1999 as a Project Manager/Consultant at Arcanetwork. From 2000 to 2001, they worked as a Network QoS Presales at Perform SA, which was later acquired by BMC. In 2001, they joined BMC Software and held various roles including Technical Account Manager, Technical Channel Manager, and BSM/ITSM Consultant. In 2006, Gagin joined IBM as a Solutions Architect for Tivoli Software. Christophe then worked at ORSYP as a Market Manager France and later as a Product Marketing Manager from 2008 to 2010. From 2010 to 2018, they co-founded Azendoo, assuming multiple roles such as CTO, Product & Customer Success & Support. Currently, Gagin serves as a Senior Customer Success Manager at Nexthink since November 2018.

Christophe Gagin has a diverse education history. In 1993 to 1995, they attended ESIEA - ÉCOLE D'INGÉNIEUR·E·S D'UN NUMÉRIQUE UTILE, although the details of their degree are not specified. From 1996 to 1999, they pursued a Master's 2 Degree in Engineering with a specialization in Information Systems and Networks at ECE Ecole d'ingénieurs. Engineering School. Later, in 2005 to 2006, Christophe obtained a degree in ITIL Service Manager from ITIL SERVICE MANAGER.

In addition to their formal education, Christophe has obtained several certifications. In March 2019, they achieved the Nexthink Master Certification. More recently, in 2023, they completed various certifications, including ANSSI SecNumacadémie MOOC (4 Modules), DEX Optimization with Nexthink, Application Experience Management, Mastering NQL, Nexthink Content Management, Nexthink Infinity Fundamentals, and Troubleshooting with Nexthink. These certifications were obtained from ANSSI - Agence nationale de la sécurité des systèmes d'information and Nexthink.