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Amberlyn L. has a diverse work experience, starting with their current position as the Team Lead - Customer Success, North America at Nexthink. Prior to this, they held the role of Principal Customer Success Manager at the same company. Before joining Nexthink, Amberlyn worked at Ivanti as a Senior Customer Success Manager, where they were responsible for developing customer journey protocols for high revenue accounts. Earlier in their career, they worked at NUVI as a Client Success Department Coach and later as a Senior Client Success Manager-Social Media Strategist. At Sibu, LLC, they served as an Account Manager and handled social media marketing and customer service management. Amberlyn also had experience as the VP of Customer Relations at Premier Mentoring and as the Member Services Director at Treehouse Athletic Club.

Amberlyn L. studied at Hope International University from 1987 to 1991, where they obtained a Bachelor's degree in Social Science. In terms of additional certifications, they received various certifications from LinkedIn, including "Developing Credibility as a Leader," "Communicate to Influence (Blinkist Summary)," "Critical Thinking for Better Judgment and Decision-Making," "Decision-Making Strategies," "Decision-Making in High-Stress Situations," "Executive Influence," "Improving Your Judgment for Better Decision-Making," "Leadership Mindsets," "Making Quick Decisions," "Motivating and Engaging Employees," "Practical Influencing Techniques," "Prioritizing Effectively as a Leader," "Start with Why: How Great Leaders Inspire Everyone to Take Action (Blinkist Summary)," "The Six Morning Habits of High Performers," and "Value Realization Best Practices for Customer Success Management." Amberlyn also obtained a certification in "Leadership through Feedback" from LinkedIn and an "Expert Insights on Resilience & Perseverance" certification from Skillsoft. The certifications were obtained between March 2021 and September 2021.