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Shonali Sathish is an experienced customer success and service delivery professional with a career spanning over 18 years. At NEXTDC, Shonali has been serving as a Customer Success Manager since September 2017, focusing on enhancing client satisfaction and retention. Prior to this role, Shonali held the position of Service Delivery Manager at Nextgen Group from October 2011 to March 2017. Shonali's earlier experience includes roles at IBM as an Account Delivery Coordinator and at AGL Energy as a Customer On-boarding Consultant. Furthermore, Shonali began a career in customer support as a Customer Support Analyst at Alcatel-Lucent (CSS Group) from August 2005 to May 2008.