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Dr. Ruwena Ratnapala is a dedicated medical professional with a Doctor of Medicine degree obtained from UCSI, coupled with extensive experience in complaints management and education. Currently serving as a Care Center Unit Officer at Nextcare since February 2022, Dr. Ratnapala has a notable track record of enhancing client satisfaction scores by 80% while working as a Medical Consultant at Neuron UAE and previously, as a Teacher at Engoo and Acadsoc Limited. In educational roles, Dr. Ratnapala focused on improving students' language skills through effective teaching methods.