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Robert Mercier serves as the Chief Technology Officer at Next Dimension Inc. since June 2015, where responsibilities include leading technological vision and strategy for the Managed Service Provider based in Southwestern Ontario. Previous experience encompasses roles such as CX Technical Officer and Senior Network Services Lead & Client Services Engineer at Next Dimension Inc., as well as Sr. Network Specialist at Lantern Hill IT, Customer Solutions Specialist at Atria Networks, and various technical positions at FibreWired by Guelph Hydro and Packetworks among others. Robert Mercier possesses over 20 years of expertise in telecommunications, network design, and implementation, complemented by a strong focus on enhancing customer experiences through technology. Educational background includes studies at Humber College and training through Global Knowledge.