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Martina Lamagna is a Service Desk Consultant at NEXSOFT S.p.A. since August 2022, previously working as a Help Desk Consultant at Innovaway from July 2019 to September 2022, providing technical support in English, Chinese, and Italian to international companies such as Fendi and Bombardier Transportation. Martina has experience managing high volumes of calls and emails in stressful environments, showcasing strong problem-solving skills. Educational background includes a Master's degree in Oriental Languages and Civilizations from Università di Napoli L'Orientale and a Master's in Global Marketing, Communication & Made In Italy. Additional experience includes roles as an interpreter and teacher, with notable participation in the Bali Democracy Students Conference in 2017 and various language-related positions in Italy and China.