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Vijay Kumar M is a seasoned ServiceNow Developer currently employed at Nexiilabs since October 2021, where involvement includes the ITSM implementation for Dell Technologies, focusing on incident, major incident, problem tracking, change management, and knowledge management. Prior to this role, Vijay served as a Technical Support Engineer, providing remote support for Dell Technologies' employees on various technical issues. Earlier experience includes working as a Technical Support Specialist at InKnowTech, responsible for maintaining backup networks and analyzing computer hardware needs. Vijay holds a Bachelor of Engineering in Electrical, Electronics and Communications Engineering from T John Institute of Technology, completed in 2016.