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James Tinney is an experienced Operations Manager currently with Nexagen Networks, Inc. since September 2022, following a tenure at Leonardo DRS where responsibilities included managing a 24/7 technical service desk for a US Army satellite network and enhancing team processes and performance. James has also held multiple roles at Dell Government Services, including Tier 2 Support and Remote Service Team Leader, where significant contributions included team scheduling, performance monitoring, and developing procedures for large-scale IT projects. Earlier experience includes serving as Owner for Quad City Raiders, where organizational principles and branding efforts were established, as well as working as a Desktop Support Analyst at CES Computers Inc., providing technical support for various clients. James has a solid record in team management, performance improvement, and project development across diverse technical environments.