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Robyn Gerard currently serves as a Senior Client Support Specialist at Newsela, a position held since June 2023 following the company's acquisition of Formative, where similar responsibilities were maintained since August 2020. With a career spanning over two decades, Robyn has extensive experience in customer support and management, having held roles such as East Coast Quality Manager at PlanGrid and Spa Manager at The Skin Spa of Wake Forest. Previous positions include Marketing Services Specialist at ARM Ltd, where engagement with business executives and high-profile accounts was prominent, and Customer Service Supervisor at Neoforma, focusing on high-profile customer interactions. Robyn began the professional journey as Customer Care/RMA Manager at IBuyLine, Inc, overseeing daily operations in a fast-paced call center environment.