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Rachel Norris currently serves as a School Customer Success Manager at Newsela since October 2023. Prior to this role, Rachel held the position of Senior Support Specialist at Renaissance Learning from September 2021 to October 2023. Rachel's career in education began at Pittsburgh Public Schools, where Rachel worked as a Teacher from August 2016 to August 2021. Additionally, Rachel gained experience in the hospitality industry as a Server, Bartender, and Manager at Con Alma Restaurant, Bar, and Jazz Venue between June 2019 and July 2021. Rachel Norris earned a Bachelor of Education (BEd) from Slippery Rock University of Pennsylvania, graduating in May 2016, and attended Point Park University from August 2011 to December 2013.