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Cierra Murphy is an experienced IT professional currently serving as the Information Technology Operations Manager at News-Press & Gazette Company since April 2018. Cierra swiftly advanced to the role of Service Desk Team Lead, overseeing a team of two tier 1 technicians. Prior to this, Cierra worked as a Service Desk Technician, providing tier 2 support tailored to the specific technology needs of News-Press media outlets. Cierra's earlier experience includes serving as a Communications Specialist for the Missouri Army National Guard from January 2014 to January 2020, where responsibilities included IT support on the Service Desk and managing service requests while ensuring adherence to information and network security protocols.