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Robert Bailey is an accomplished professional with extensive experience in service desk management, application development, and IT leadership. Currently serving as the Manager of Service Desk at Newpark since May 2023, Robert is responsible for negotiating customer service standards, improving response times, and enhancing service desk performance. Previous roles include Director of Application Development & Service Desk at Crestwood Midstream Partners LP, where Robert developed standards for solution deployment and managed stakeholder communications. Additional experience includes senior management positions at Newpark Resources and project management roles at Epic Software, showcasing a strong background in technical solutions and team leadership. Robert is currently pursuing certifications to bolster professional qualifications while engaging in continuous learning at Lone Star College منذ 1998.