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Laura Conlon is an experienced Lead Business Analyst at Newcastle Building Society, where responsibility includes leading the Business Analysis team for the Risk and Regulatory Portfolio, with a focus on recent projects such as Consumer Duty and CoP2. Prior to this role, Laura spent 15 years at TSB Bank, progressing through various positions including Business Analyst, where duties involved supporting Financial Crime Operations and translating business needs into detailed requirements. Additional roles at TSB included Strategic Planner, Operations Manager, and Area Director's Assistant, contributing to workforce planning, budget production, and operational management. Laura holds a Bachelor of Arts in Business from Durham University, obtained in 2007.