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Chad Ghastin is a seasoned customer experience professional with a diverse background in leading strategic initiatives across various industries. Currently serving as Customer Experience Product Manager at New York Power Authority since November 2024, Chad previously held the position of Vice President, Consumer Experience at VNS Health, where expertise in customer experience and change management was provided to senior leadership. Experience also includes roles as Sr. Manager, Customer Experience at JFK International Air Terminal, Strategic Advisor to CEO at TechStak, and VP, Business Leader of US B2C Digital CRM at Mastercard. Chad is the founder of CXM Customer Experience Consulting, advocating for strategic design and optimization for high-profile brands. Educational qualifications include a Master of Science in Integrated Marketing from New York University and a Bachelor of Science in Advertising & Public Relations from Grand Valley State University.