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Megan American Horse is an experienced professional currently working at New York Life Insurance Company in the Compliance and Content Management department since January 2021. Megan has significantly enhanced the regulatory intake process, reducing meeting times and improving efficiency through project playbooks. Previous roles at New York Life Insurance Company include Skills Coach, where mentorship and training materials for new claim managers were developed, and Claims Analyst, recognized for expertise in account de-escalation and awarded multiple honors for leadership contributions. Prior to this, Megan held several positions at Cigna, including Claims Analyst and Senior Claims Representative, as well as various roles at Summit Support Services and New River Behavioral Healthcare. Educational qualifications include a Bachelor of Arts in Psychology from Appalachian State University, further studies in algebra and number theory from edX, and a licentiate degree as an Aesthetician from Wilkes Community College.