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Nicole Crosby is a dedicated Case Manager with extensive experience in providing strengths-based and trauma-informed support to clients, currently at the New York City Criminal Justice Agency since March 2022. Prior to this, Nicole served as a Case Manager at the Center for Court Innovation, where regular check-ins with clients facilitated referrals to essential resources. Notable previous roles include Operations Manager at the BIPOC Support Foundation, where Nicole connected BIPOC-owned businesses to financial assistance and resources amid COVID-19, and various positions at Joe Coffee Company, including Assistant Manager and Public Educator, where Nicole utilized advocacy skills to promote professional growth and developed educational curricula. Nicole's experience also includes significant contributions to the RISE/ROSES initiative, where work involved data analysis and client advocacy for at-risk adolescent girls. Nicole holds a Bachelor of Science in Applied Psychology from New York University.