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Steven Hicks has a solid work experience spanning several years. Steven currently serves as the Director of Technology at New Waterloo, a position they started in October 2023. Prior to this role, they served as the Director of Information Technology at Fairmont Century Plaza from September 2019 to September 2023. Steven also held the same position at Fairmont Austin from April 2017 to September 2019. Before that, they served as the Area Director of IT at Marriott International from August 2014 to April 2017. Steven has extensive experience in implementing technology initiatives and managing IT systems in the hospitality industry.

Steven Hicks obtained a Bachelor of Science (B.S.) degree in Hospitality Administration/Management from the University of Central Florida between 1985 and 1988. In 2014, they completed a VMware vSphere 5.0 Boot Camp at New Horizons Computer Learning Centers - Englewood, specializing in VMware vSphere.