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Michelle Fredette is a seasoned professional in content design and technical communication, currently serving as Senior Manager of the Content Design team at New Relic, Inc. since November 2019. With extensive experience in managing teams of writers, Fredette previously worked at Puppet, where roles included Senior Manager of Technical Publications and Manager of Technical Publications, overseeing team development and process improvements. Earlier career positions included technical writing and editing at companies such as Intel Corporation and Microsoft, alongside teaching roles at various institutions. Fredette holds a Master of Fine Arts in Fiction Writing from The University of Alabama and a B.A. in English from Miami University.