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Silvia Urban is an accomplished professional with extensive experience in sales, marketing, and business development, currently serving as the Sales Director and Marketing Director at New Media AI since February 2017. Silvia's expertise in intelligent outsourcing services, leveraging machine learning and human activities, has contributed to enhancing business productivity and customer support. Previously, Silvia held the position of Senior Business Development Manager and Career Coach at Noa Coach from March 2023 to October 2023, and served as Head of Operations-Europe for NMS Philippines from January 2022 to October 2023. Earlier roles at New Media Services Pty Ltd included HR Manager and Business Development Manager from February 2014 to April 2017, focusing on global recruitment and employee relations. Silvia holds a degree in Social Sciences and Psychology from UniversitĆ  Cattolica del Sacro Cuore.