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The Customer Success and Sales team at Horizons is dedicated to ensuring clients have a seamless experience from initial contact through the continued partnership. The team handles everything from acquiring new clients and managing accounts to ensuring customer satisfaction and retention. They work closely with businesses to understand their unique needs, provide tailored solutions, and support the smooth onboarding and management of international hires. The Customer Success Managers focus on maintaining strong client relationships and addressing any issues, while the Sales Operations team optimizes and supports sales processes to drive growth and efficiency.