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Donald Haynes serves as a Case Manager at New Directions, a position held since May 1992. In this role, Donald provides counseling services and individual sessions within a substance abuse and alcoholism program, catering to diverse populations including adolescents, young adults, adults, collateral sessions, ex-offenders, and the LGBTQ community. Educational qualifications include a GED diploma obtained in 1983 and a certification in Substance Abuse/Addiction Counseling (CASAC).