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Muhammad Firmansyah is a dedicated technical support professional with experience in app services and user problem resolution at PT. Neuronworks Indonesia since February 2023. Holding a degree in Information Technology from STMIK AMIKBANDUNG, Muhammad has previously served as a UI/UX Designer for various organizations, including a self-employed role focusing on mobile apps and websites, and has experience in product support and web development. Additionally, Muhammad is currently working as an Information Technology Talent while continuing to enhance technical skills through practical responsibilities and team collaboration.