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Michael Chiang has a diverse work experience in various roles and companies. Michael started their career at Salesforce as an Enterprise Business Development Representative in 2015. Michael then moved on to Bluewolf, an IBM Company, where they held multiple roles, including Agile Business Executive, Business Analyst, Consultant & ABE Program Team Lead, Senior Consultant & Manager, and Program Manager & Solution Consultant Manager, where they managed a large enterprise and commercial account. Currently, they are working at NeuraFlash, where they have held roles such as Senior Project Manager, Managing, Senior Project Manager, and Practice Leader, Director, and Senior Director of Digital Channels.

Michael Chiang has a Bachelor's Degree in Marketing from Miami University. Michael attended Quince Orchard High School for their high school education. Michael also participated in the FSB Semester Exchange Program at The Chinese University of Hong Kong. Additionally, they hold multiple certifications in Salesforce, including Salesforce Certified Associate, Salesforce Certified Business Analyst, and various other Salesforce certifications. Michael also has certifications from IBM, such as Telecommunications Insights & Solutions and Enterprise Design Thinking Practitioner.