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Marvin Bates is an experienced professional in the technology and customer support sectors, currently serving as a Customer Experience Manager at Ingram Micro since May 2024. Prior to this role, Marvin worked at NETXUSA - An Ingram Micro Company from November 2005, holding various positions including UCC Support Team Manager, where responsibilities included defining and managing technical support processes and supervising support personnel, and Senior VoIP Engineer, focusing on configuration automation and problem resolution for ITSPs. Earlier experience includes troubleshooting for VOIP and network products as a Tech Support Representative at NETXUSA, as well as contract work in computer networking and cable construction. Marvin holds two Associate's degrees in Computer Technology and Computer Networking from Greenville Technical College and Tri-County Technical College, respectively.