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Dawn Steen is an accomplished professional with extensive experience in management and customer service. Currently serving as Category Manager and previously as Sr. Manager - Master Data Management and Director - Customer Development at Network Services Company since May 2008, Dawn is responsible for overseeing customer service, account development, and implementation activities, while providing leadership and promoting team performance. Prior experience includes roles as Office & Operations Manager at ServiceMaster, where Dawn managed customer service, operations, and accounting functions, and as Manager of Customer Service and Purchasing at Unisource Worldwide, focusing on customer satisfaction and vendor relations. Dawn holds a Lean Six Sigma Green Belt in Process Improvement from UL - Underwriters Laboratories and has a background in developing training programs and implementing process improvements to enhance customer experiences and achieve corporate objectives.