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Jagadeesh Reddy N, commonly known as Jags, has over 15 years of experience in the field of service delivery and operations. Jagadeesh Reddy is currently serving as the Vice President of Service Delivery at NETS since February 2021. Prior to this, Jags worked at Bank of Singapore as a Service Delivery Manager from July 2019 to July 2020. Previously, they held the position of Associate Director of Service Operations & Change Management at Julius Baer for six years, starting from July 2013 until July 2019. Jags began their career at Tata Consultancy Services in January 2011 as a Test Lead and continued in this role until July 2013. Before that, they worked at Polaris Consulting & Services Ltd as a Test Lead, starting in June 2006 and concluding in November 2010. Jags' expertise lies in service delivery, operations management, and change management.

Jags attended Sri Venkateswara University, although the specific information regarding the start year, end year, degree name, and field of study is not provided. In terms of additional certifications, Jags obtained the following: DevOps Foundations and DevOps Foundations: Lean and Agile from LinkedIn in June 2020, Learning Splunk from LinkedIn in June 2020, ITIL Foundation Level v3 from BCS, The Chartered Institute for IT (month and year not specified), and ITIL Service Transition (ITIL-ST) v3 from PeopleCert (month and year not specified).