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Zahid Shaikh has extensive experience in IT operations, currently serving as Assistant General Manager at Netmagic Solutions since November 2005, overseeing Service Delivery Operations for a significant BFSI client and managing core IT operations. Zahid has progressed through various roles, including Senior Manager and Project Lead, where responsibilities included managing trading infrastructure, implementing ITIL processes, and addressing customer requirements. Earlier experience includes a position at Netpro Infotech Pvt Ltd, providing end-to-end IT infrastructure solutions for BCB Broker (BSE). Educational qualifications include a BCA in Information Technology from Monad University and HSC in Science from Anjuman Islam College.