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Chelsey Syverson is a seasoned professional with extensive experience in customer service and team management. Currently serving as Team Lead at Netfor, Inc. since September 2020, Chelsey oversees a team of up to 25 agents, manages client communication, and develops tailored training programs. Previous roles include Customer Service Representative at Netfor, Circulation Assistant II at Muncie Public Library, Customer Service Specialist at Navient, and Sales Associate at Walmart. Chelsey is pursuing a Bachelor of Applied Science in Psychology from Indiana University East, expected to graduate in May 2024, and holds an Associate of Science in Early Childhood Education from Ivy Tech Community College.