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Dhanya Menon currently serves as the Director of Customer Success at NetCom Learning since October 2024. Prior to this, Dhanya worked at Chargebee from May 2022 to October 2024 as a Customer Success Manager for Enterprise Accounts in the APAC and EMEA regions, managing over 100 enterprise customers and driving significant revenue growth through excellent customer experiences. Dhanya's previous experience includes serving as Manager of Customer Success at HT Media Ltd, where responsibilities encompassed leading a team of consultants to enhance product adoption, and engaging with clients for renewals. Additionally, Dhanya held various roles at XecuteHR Solution Pvt Ltd and ABC Consultants, excelling in client engagement, recruitment management, and service delivery processes. Dhanya holds a PGDM in HR and Marketing from the International Management Centre and a B.A. in Sociology from Delhi University.